Shipping & Returns
PropShop24 is currently shipping all over India. We are working on enabling International Shipping soon.
At PropShop24 we understand how important it is to receive your purchased products in the finest condition, and on time. Know this - we work around the clock to try and get you your products in the shortest timeframe possible.
You can reach us at firstname.lastname@example.org, customer support helpline: +91 8047181666 between Monday – Saturday, 10:30am – 7:00pm in case of any queries. We strive to answer & fix all queries within 24 hours.
For orders above Rs. 1000, the shipping is free.
For orders below Rs. 1000, a shipping charge of Rs. 75 is applicable per order.
Returns & Exchanges:
PropShop24 has a no questions asked return policy. We might request you to share an image of your product/ s. For your order to qualify as a return or exchange:
- You must raise a return request by emailing us on email@example.com within 7 days of receipt of your order
- Product packaging, labels & tags must not be tampered with
- Product must be in perfect condition
- Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality
- Refunds will only be processed for damaged or defective products in the form of store credit. Please note the shipping charge of Rs. 75 where applicable will not be refunded
- For prepaid orders, in case of order cancellations or orders that go to abandoned cart, refund will be processed back to the same payment method via the payment gateway. Timeline for same would be 5-7 working days
- Once you have requested for a return/ exchange the product will be collected within 7 working days
- If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised and packed securely to prevent any damage during transit
- Personalized products are customized items tailor made to fulfill a customer's requirement. These products are one of a kind & cannot be added back to shelf. Hence, returns, exchanges or cancellations is not possible for this special category
The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location.
PropShop24 reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.
Cash On Delivery:
- To avail COD Service, all items in the cart should be applicable for COD
- You cannot open the box without making the payment at the time of delivery
- If the product or packaging has been tampered with, do not accept the order
- No credit/debit cards are accepted at the door under the Cash on Delivery method
How do I know if my area is serviceable for C.O.D or not?
We ship across India with COD available on most PIN codes. However, due to local disturbances, our courier partners may block certain PIN codes temporarily. If the PIN code you enter during checkout is non serviceable, our system will give you an error message letting you know - after which you can always decide to ship your order to an alternative address.
- Our prepaid payment options are recommended for seamless order experience and to select our safe contactless delivery option
- Online payments can be made via Credit Cards, Debit Cards, Net Banking, Paytm, PayU, PayPal, UPI & e - Gift cards
- PropShop24 offers safe net banking options to ensure simple & secure transactions via all payment networks - Visa, Master Card, Maestro, American Express & more
- Online payment options help us process your orders quicker
- Pay at your doorstep by selecting the Cash On Delivery option
- No hidden charges. No extra fees and that's a PropShop24 promise!