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Track Your Order

PropShop24 is currently shipping all over India. We are working on enabling International Shipping soon.
At PropShop24 we understand how important it is to receive your purchased products in the finest condition and on time. Know this - we work around the clock to try and get you your products in the shortest timeframe possible.

You can reach us at sales@propshop24.com, customer support helpline: +91 8448444941 between Monday – Saturday, 10:00am – 7:00pm in case of any queries. We strive to answer & fix all queries within 24 hours. 

Returns & Exchanges:

PropShop24 has a no questions asked return policy. We might request you to share an image of your product/ s. For your order to qualify as a return or exchange:

  • You must raise a return request by emailing us on sales@propshop24.com within 7 days of receipt of your order
  • Product packaging, labels & tags must not be tampered with
  • Product must be in perfect condition
  • Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality
  • Refunds will only be processed for damaged or defective products in the form of store credit. Please note the shipping charge of Rs. 75 where applicable will not be refunded
  • For prepaid orders, in case of order cancellations or orders that go to abandoned cart, refund will be processed back to the same payment method via the payment gateway. Timeline for same would be 5-7 working days.
  • Once you have requested for a return/ exchange the product will be collected within 7 working days
  • If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised and packed securely to prevent any damage during transit

How do I know if my area is serviceable or not? Can I opt for Cash On Delivery payment in my area?

If you want to know whether your area is serviceable or not, you can call us on +91 8448444941 (between 10:00am - 7:00pm, Monday - Saturday) or email us at sales@propshop24.com and provide your PIN code. We will inform you within 24 hours.

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